Updated regularly and presented for you in no particular order.
Heavy lifting, but worth it. Invaluable theory and critical reminders that products are ultimately discussions and they can quickly disintegrate into ‘Who’s on first?’ - with your audience becoming an ever-more-frustrated Costello - if you don’t orient them properly.
Kathy’s been the voice of the customer since I-don’t-know-when. In this book, she shows us how to create experiences that reward people and help them grow over time. And in turn, how those people will help your product grow over time.